More PayPal crap

I made a purchase with my PayPal debit card locally on Monday.  They somehow managed to overchage me by $72.  They noticed the oops before I did and did a refund immediately.  It still isn't back in my account.  Called PayPal and they said it could take 7-10 business days for the refund to be processed and they curently have no record of it.  I'm temporarily out over $70 and they're 'sorry'.  Oy .....